Shipping policy

SHIPPING POLICY

This Shipping Policy explains how shipping, delivery, tracking and delivery issues are handled by MIRAFELINE LIMITED (“MIRAFELINE”, “we”, “us” or “our”).

This policy applies to purchases made through our website. Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

1. Company information

  • Company name: MIRAFELINE LIMITED

  • Company registration number: 17248119

  • Registered office: Centurion House, London Road, Staines-Upon-Thames, England, TW18 4AX

  • Email: info@mirafeline.ltd

Please contact us at info@mirafeline.ltd if you have any questions about shipping or delivery.

2. Fulfilment model

MIRAFELINE operates an e-commerce business and may use a private supplier located in the United Kingdom to fulfil and dispatch orders. This means that your order may be prepared, packed and shipped directly by our UK supplier or by a delivery provider acting on behalf of the supplier.

Although we may use a supplier for fulfilment, MIRAFELINE remains responsible for customer service, delivery issues, returns, refunds and your statutory consumer rights.

3. Delivery area

We currently deliver to addresses in the United Kingdom, unless another delivery destination is specifically available at checkout. Delivery availability may depend on the product, delivery address, supplier availability and courier coverage.

If we are unable to deliver to the address you provide, we may contact you to request an alternative address or cancel and refund the affected order.

4. Order processing time

Orders are usually processed after payment has been successfully authorised. Processing time may vary depending on:

  • product availability;

  • supplier processing time;

  • order volume;

  • payment verification;

  • fraud or security checks;

  • weekends or UK public holidays.

If there is a significant issue affecting the processing of your order, we will contact you where reasonably possible.

5. Delivery times

Estimated delivery times may be shown on our website, product page, checkout page, order confirmation or shipping confirmation.

  • Note: Delivery times are estimates unless we specifically agree a guaranteed delivery date with you.

  • If no specific delivery date or delivery period is agreed with you, we will deliver the goods within 30 days after the order is placed.

If your order is delayed, please contact us at info@mirafeline.ltd and we will investigate the matter with our supplier or courier.

6. Delivery costs

Delivery costs, if any, will be clearly shown at checkout before you place your order. We may offer free standard delivery, flat-rate delivery or other delivery options from time to time.

If you cancel your order under your statutory cancellation rights, we will refund the cost of standard delivery, if you paid for it. If you chose a more expensive delivery option (e.g., express), we are only required to refund the cost of the least expensive standard delivery option.

7. Tracking information

Where tracking is available, we will provide tracking information by email or through the order status page after your order has been dispatched. If tracking has not updated for several days, or if you believe there is an issue with delivery, please contact us at info@mirafeline.ltd.

8. Delivery address

You are responsible for providing a complete and accurate delivery address. Please check your details carefully. We are not responsible for delivery issues caused by incorrect or incomplete information provided by you. If you notice an error, contact us immediately at info@mirafeline.ltd.

9. Failed delivery, refused delivery and uncollected parcels

If a delivery attempt fails, please follow the courier’s instructions. If a parcel is returned because it was refused, not collected, or could not be delivered due to incorrect information provided by you, we may deduct reasonable costs incurred from any refund, where permitted by law.

10. Delayed orders

If your order has not arrived within the estimated timeframe, please contact us at info@mirafeline.ltd. We will investigate the status. Delivery may be affected by events outside our reasonable control (e.g., severe weather, courier delays). We will work with you to provide an appropriate solution in accordance with your statutory rights.

11. Lost parcels

If your parcel appears to be lost in transit, please contact us at info@mirafeline.ltd. We may ask for information to assist our investigation. If the parcel is confirmed lost, we will offer a replacement or refund.

12. Tracking shows delivered but you have not received the parcel

If tracking shows delivered but you have not received it, please contact us as soon as possible at info@mirafeline.ltd and include:

  • your order number;

  • confirmation of your delivery address;

  • whether anyone else at the address may have accepted the parcel;

  • if a delivery photo, card or note was left;

  • if the parcel may have been left with a neighbour, reception or in a safe place.

13. Damaged parcels or damaged goods

If your parcel or goods are damaged, faulty, incorrect or incomplete, please contact info@mirafeline.ltd. Where possible, please contact us within 48 hours of delivery.

Please include:

  • your order number;

  • a description of the issue;

  • photos or videos of the damaged item;

  • photos of the outer packaging, labels, or missing parts.

14. Risk and responsibility

The goods remain at our risk until they come into your physical possession, or the physical possession of a person identified by you to receive them. If you arrange your own carrier, risk may pass to you when the goods are handed over to that carrier.

15. International shipping, customs and import charges

We currently fulfil orders through a private supplier located in the United Kingdom. Unless international shipping is specifically offered at checkout, our standard shipping arrangements are intended for delivery within the United Kingdom.

16. Changes to this Shipping Policy

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

17. Contact us

If you have any questions, please contact:

  • Company: MIRAFELINE LIMITED

  • Registration number: 17248119

  • Registered office: Centurion House, London Road, Staines-Upon-Thames, England, TW18 4AX

  • Email: info@mirafeline.ltd